Last update: April 2023
The Website allows you :
- to discover the Company and its associated services ;
- to send requests for ground handling assistance;
- to obtain contact details about the Company.
2. Processing of your personal data
2.1 Description of the processing of your personal data
In accordance with applicable laws and regulations, the Company, acting as data controller, and collects certain personal data from you when you visit the Website.
In order to respond to your requests for ground handling assistance, the Company, acting as a data controller, collects the following personal data:
- Your name;
- Your e-mail address; and
- Your telephone number;
- The flight number;
- The city of departure;
- The date of arrival;
- The arrival time;
- The city of arrival;
- The date of departure*;
- The departure time *;
- Your comments*.
*The data marked with an asterisk are optional, you are not obliged to provide them to the Company.
When you connect to the Website, the Company, acting as data controller, also collects the following personal data:
- Connection logs;
- Connection data;
- IP address.
The Company uses your personal data for the following purposes :
Receive and manage ground handling requests
The processing is based on your consent
Until the request for assistance is withdrawn or the assistance is provided by the Company
Management of requests for rights of access, portability, erasure, restriction of processing, rectification and opposition
The processing is necessary to respond to your requests to exercise your rights and is based on your consent
Personal data shall be retained for the duration of one year from the date of your request to exercise your right(s)
Management of requests for the right to object to commercial prospecting
The processing is necessary to respond to the request to exercise the right to object
Personal data shall be retained for the duration of three years from the time you exercise your right to object
2.2 Recipients / transfers of your personal data
Access to your personal data is restricted to only those persons who need your personal data in order to fulfil the specific purpose of the processing.
Your personal data may also be disclosed by the Company to third parties :
- if the law or a legal procedure requires the Company to share your personal data ;
- in response to a request from a public or judicial authority (in particular in the event of a judicial requisition) ;
- when the Company considers that the transmission of your personal data is necessary or appropriate to ensure the safety of individuals or to protect the public.
Your personal data is transferred to AGENCE DES MÉDIAS NUMÉRIQUES, operating under the trade name AMEN, a national scientific, cultural and professional public institution registered in the Trade and Companies Register of Paris under the number 421 527 797, and whose head office is located at 12 Rond-Point des Champs Elysées-Marcel Dassault in Paris (75008).
Your personal data is therefore not transferred outside the European Economic Area.
2.3 Security of Personal Data
The Company ensures the security of your personal data by implementing appropriate technical and organizational measures in order to guarantee a proper level of security and to implement means to guarantee the confidentiality, integrity, constant availability and resilience of the processing systems and services, restore availability and access to your personal data, as well as a procedure to regularly test, analyze and evaluate the effectiveness of the technical and organizational measures put in place by the Company.
2.4 Retention of your personal data
Your personal data should be retained only for the period required to fulfil the purpose for which the Company stores such data, to meet your needs, to fulfil its legal or regulatory obligations, to enable it to exercise its rights and/or for statistical or historical purposes.
At the end of the above-mentioned periods, your personal data will be deleted, or the Company will anonymize it.
2.5 Your rights regarding your personal data
You have the following rights regarding your personal data:
Right of access and rectification
You may request to access to your personal data.
You may also request to modify the inaccurate personal data or incomplete data to be completed.
Furthermore, you have the right to know the origin of your personal data.
Right to erasure
You may request the erasure of your personal data if :
Right to object
You may object to the processing of your personal data in accordance with the legal obligations imposed on the Company.
Right to restriction of processing
You may also request a restriction of processing of your Personal Data if :
Right not to be subjected to a decision exclusively based on the basis of an automated data processing
You shall not be the subject to the decision based exclusively on automated processing that produces legal effects concerning you or significantly affects you, particularly based on profiling.
Right to portability
You may request that the Company provide you with your personal data in a structured, commonly used, machine-readable format, or request to transmit those data directly to another data controller as long as:
Right to give directives on the processing of your personal data after your death
Pursuant to the Article 85 of French Data Protection Act of 6 January 1978 as amended, you can give directives on the exercise of your rights under this section after your death, (in particular on the duration of the retention of your personal data, its deletion and/or its communication) as well as designate a person responsible for the exercise of these rights.
In the absence of such directives, the Company will grant the requests to your heirs, as set out in article 85(II) of the French Data Protection Act.
Right to withdraw your consent
You can withdraw your consent for the processing of your personal data at any time.
The withdrawal of your consent only applies to the future processing and does not affect the lawfulness of any processing carried out by the Company based on your consent before your withdrawal or the lawfulness of any processing based on another legal basis, such as the execution of a contract between you and the Company.
Right to make a complaint to a supervisory authority
If you have any concerns or appeals regarding the protection of your personal data, you have the right to make a complaint to the Commission Nationale de l’Informatique et des Libertés via the following link : Plaintes en ligne | CNIL
The CNIL can also be contacted at the following address: 3 Place de Fontenoy, 75007 Paris – phone: 01 53 73 22 22.
You are invited to inform the Company in advance so that the Company can process the request and attempt to find an amicable solution.
You may exercise your above-mentioned rights and/or ask any questions concerning the processing of your personal data using the following email address: email@example.com or by post at the following address: HIGH PROFILE, 188 rue des Chardonnerets, 95700, Roissy-en-France.
In order to process the request as quickly as possible, you may indicate in your request the purpose and the context in which your personal data was collected by the Company.
The Company may ask you to provide a copy of both sides valid identity document, if there is a reasonable doubt about your identity.
The latter will be deleted by the Company once your request has been granted.
The Company may retain a copy of your identification for the sole purpose of establishing proof in the event of a dispute with you.
2.6 Links to third party sites
The Company recommends that you check this page regularly, referring to the date of the last modification.